Human Resources Operations Specialist

仕事内容

role Definition Supports the business by executing HR customer service and higher complexity administrative duties. Responsibilities • Contributes to operational excellence in HR by efficiently and accurately executing processes related to employment compliance, payroll, absence management, time tracking, benefits administration, and employee data management. • Provides an excellent service experience when executing employee-facing processes. • Develops expertise across HR operational process areas and supports the identification, assessment, and implementation of continuous improvement opportunities. • Supports the maintenance of an HR Operations knowledge database and the gathering and reporting of HR operational metrics.

応募条件

Skill Descriptors Business Process Improvement: Knowledge of business process improvement best practices and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities. Level Working Knowledge: • Gathers data for use in the analysis of business processes. • Illustrates problems, opportunities and methods for improving existing business processes. • Suggests ways to reduce variation and/or waste in processes. • Helps evaluate what factors should be addressed in the change program. • Participates in requirements analysis for process changes. Information Capture: Knowledge of the methods, channels and processes to obtain needed information; ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner. Level Working Knowledge: • Follows defined procedures to document all routine information. • Identifies relevant established standards, policies and practices. • Fulfills routine information capture needs in own area. • Uses automated tools to capture, organize and archive relevant information. • Cites examples of different types of relevant information that need to be captured. Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Level Working Knowledge: • Provides a quality of service that customers describe as excellent. • Resolves common customer problems. • Responds to unexpected customer requests with a sense of urgency and positive action. • Provides direct service to internal or external customers. • Documents customer complaints in a timely manner. Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision. Level Working Knowledge: • Accurately gauges the impact and cost of errors, omissions, and oversights. • Utilizes specific approaches and tools for checking and cross-checking outputs. • Processes limited amounts of detailed information with good accuracy. • Learns from mistakes and applies lessons learned. • Develops and uses checklists to ensure that information goes out error-free. Employee Relations: Knowledge of the rights and obligations in the employee relations; ability to adhere to legal requirements when handling employee negotiations. Level Working Knowledge: • Assists employees with personal or professional problems. • Conducts employee satisfaction surveys and documents interviewees' concerns and issues. • Explains organizational policies, procedures and processes for dealing with employee relations issues. • Addresses routine problems or disciplinary issues related to employee relations, such as grievances. • Interprets and communicates employee relations policies and procedures at the local level. HR: Policies, Standards and Procedures: Knowledge of human resource function; ability to uphold the organization's and industry's standards, procedures and policies regarding human resources management. Level Working Knowledge: • Analyzes policy and standards documentation and ensures organizational compliance. • Maintains a specific set of standards and associated HR procedures. • Communicates and refers potential exceptions upward for review and approval. • Assists in the development and implementation of specific procedures. • Provides feedback for the improvement of HR procedures. Human Resources Consulting: Knowledge of HR approaches, tools and techniques; ability to inform, guide and advise managers in HR-related initiatives. Level Basic Understanding: • Identifies key roles and responsibilities of the HR consulting function. • Collects information on models for effective consulting of HR related issues. • Documents various options for solving proposed HR issues and problems. • Describes major activities performed and services provided by HR consultants. Human Resources Operations: Knowledge of human resources (HR) policies, operational processes and considerations; ability to implement HR related tasks, processes, and projects to ensure that day-to-day operations run smoothly. Level Working Knowledge: • Implements a specific aspect of day-to-day HR operations according to HR strategies. • Assists training sessions related to HR processes and systems. • Documents routine work flow, resource requirements, dependencies and criticalities. • Records all HR data and transactions in Human Resources Information Systems (HRIS). • Generates and interprets standards and management reports on HR activities.

労働条件